We Never Sell Your Data

Effective Date: January 1, 2025

OUR COMMITMENT

FMIS is a locally-owned and operated wireless internet provider serving the mountain communities of Frazier Park, Pine Mountain Club, Lockwood Valley, and surrounding communities. We are your neighbors. We will NEVER sell, lease, rent, or otherwise transfer your personal data to any third party for any commercial purpose — under any circumstances.

1. WHO WE ARE

Frazier Mountain Internet Services ("FMIS", "we", "us", or "our") is a Wireless Internet Service Provider (WISP) providing broadband connectivity to residential and business customers throughout Mt. Pinos, Frazier Park, Pine Mountain Club, Lockwood Valley, and surrounding communities. Our website is located at www.frazmtn.com.

As a community-focused provider, we understand that the people we serve are our neighbors, not data points. This Privacy Policy reflects that commitment.

2. INFORMATION WE COLLECT

2.1 Account & Contact Information

When you sign up for service or contact us, we may collect:

- Full name and service address

- Billing address (if different from service address)

- Phone number and email address

- Payment information (processed securely in compliance with PCI-DSS; we do not store full card numbers)

2.2 Technical & Network Information

As part of providing internet service, we may collect:

- IP addresses assigned to your equipment

- Device MAC addresses and equipment identifiers

- Network performance and signal quality data

- Bandwidth usage statistics (for billing and network planning purposes)

- Support ticket history and correspondence

2.3 Website Usage

When you visit our website, we may automatically collect standard web server logs including:

- Your browser type and operating system

- Pages visited and time spent on our site

- Referring URL

We do not use third-party advertising trackers or cross-site tracking cookies on our website. Some analytics data from our public website may be shared with Google Analytics so we can improve our site to better serve our customers.

2.4 Information We Do NOT Collect

FMIS does not collect, monitor, or store:

- The content of your internet traffic or communications

- Browsing history or visited URLs

- Personal communications such as email content or messages

- Social media activity

3. HOW WE USE YOUR INFORMATION

We use the information we collect solely for the following purposes:

- Provisioning and managing your internet service

- Billing and payment processing

- Providing customer support and responding to service requests

- Diagnosing and resolving network or equipment issues

- Communicating service announcements, outages, and policy updates

- Complying with legal obligations and lawful government requests

We do not use your information for targeted advertising, behavioral profiling, AI model training, or any purpose beyond providing you with reliable internet service.

4. HOW YOUR DATA IS STORED

All customer data is stored exclusively on FMIS-owned and FMIS-controlled servers. We do not store your personal information on third-party cloud platforms. We control the full flow of your data from collection through deletion.

Our systems are located within our operational infrastructure. Access to customer data is restricted to FMIS staff who require it to perform their job functions. We maintain appropriate technical and organizational safeguards including:

- Access controls and role-based permissions

- Advanced authentication measures including multifactor authentication

- Encrypted storage for sensitive records such as payment information

- Regular security audits and system updates

- Secure disposal of decommissioned equipment

5. WE WILL NEVER SELL YOUR DATA

FMIS will NEVER sell, rent, lease, license, trade, or otherwise transfer your personal information to any third party for any commercial purpose — under any circumstances, at any time, for any reason. This is an unconditional commitment.

Unlike large national ISPs or satellite internet providers, we are not in the business of monetizing our customers. You pay us for internet service. That is the entirety of our business relationship with you.

5.1 Limited Third-Party Data Sharing

The only circumstances in which we share any customer data with outside parties are strictly limited:

- Payment processors: Your payment information is shared only with our payment processor for the purpose of completing your transaction. These processors are contractually prohibited from using your data for any other purpose.

- Legal requirements: We may disclose information if required by a valid court order, subpoena, or other lawful legal process. We will notify you of such requests to the extent permitted by law.

- Emergency situations: We may disclose information to prevent imminent harm to life or property where required by law or regulation.

In all cases, we share only the minimum information necessary and never engage third parties who would use your data for marketing, analytics resale, or AI training.

6. YOUR PRIVACY RIGHTS UNDER CALIFORNIA LAW

As a California-based provider serving California residents, FMIS complies fully with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and all applicable California privacy regulations. You have the following rights:

6.1 Right to Know

You have the right to request disclosure of the personal information we have collected about you, including the categories of data, the purposes for which it is used, and any third parties with whom it has been shared.

6.2 Right to Deletion

Upon your written request, FMIS will purge all personal information associated with your account from our databases, subject only to legally required retention periods. We will confirm completion of deletion in writing.

We will process deletion requests within 45 days of receipt. If we require additional time (up to 90 days total as permitted by law), we will notify you of the extension and the reason for it.

6.3 Right to Correct

You may request that we correct inaccurate personal information we hold about you. We will update your records promptly upon verification.

6.4 Right to Opt-Out

You have the right to opt out of the sale or sharing of your personal information. Note that FMIS does not sell or share customer data under any circumstances, so this right is inherently honored for all customers.

6.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not result in denial of service, different pricing, or any other adverse treatment.

6.6 How to Submit a Privacy Request

To exercise any of the above rights, contact us by:

- Email: support@frazmtn.net with subject line "Privacy Request"

- Phone: Call our office during business hours

- Mail: Send a written request to our service address in Pine Mountain Club, CA

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf by providing written authorization.

7. DATA RETENTION

We retain customer information only for as long as necessary to provide your service, comply with our legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

- Active account records: Retained for the duration of your service relationship

- Billing and payment records: 7 years as required by California tax law

- Support tickets and correspondence: 3 years following account closure

- Network performance logs: 90 days on a rolling basis

Upon account closure, we will delete all personal information not subject to a legal retention requirement within 90 days. Upon a verified deletion request, we will immediately initiate deletion of all non-legally-required data.

8. DATA SECURITY

We take the security of your information seriously. FMIS maintains appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our security practices include:

- Restricted physical access to our servers and network infrastructure

- Encryption of sensitive data in transit and at rest

- Regular patching and security updates to all systems

- Employee training on data handling and privacy practices

- Incident response procedures for potential security events

In the event of a data breach that affects your personal information, we will notify you as required by California law (typically within 72 hours of discovery) and provide guidance on steps you can take to protect yourself.

9. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13. Children should not use the Internet without close adult supervision. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@frazmtn.net and we will delete it promptly.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will:

- Post the updated policy on our website with a new effective date

- Notify active customers by email of any material changes

- Maintain a version history of past policies available upon request

Your continued use of our services after the effective date of any change constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us. We are a small local team and will respond promptly.

Frazier Mountain Internet Services

Email: support@frazmtn.net

Website: www.frazmtn.net

Service Area: Frazier Park, Pine Mountain Club, Lockwood Valley, and surrounding communities